ARAVEY App - Support

ARAVEY App — Support

Last Updated: September 12, 2026

Operated by Prime Legacy Brand LLC

ARAVEY is operated by Prime Legacy Brand LLC, doing business as GRWNDED MNDS. We are committed to providing reliable support, clear communication, and responsible handling of user requests.

1. Contact Support

If you need help with the ARAVEY App, have questions, or are experiencing an issue, please contact us:

Email: grwnded@primelegacybrand.com

We aim to respond to all inquiries within 2 business days.

2. What We Can Help With

You can contact us for:

  • Account issues (login, access, errors)
  • Subscription or billing questions
  • Technical problems or bugs
  • Feedback or feature requests
  • Data access or deletion requests
  • General support

3. Account and Data Requests

Delete your account. You can do this yourself in the app at any time, under More → Delete Account or Profile → Delete Account. Deletion is immediate. If you no longer have the app installed or cannot sign in, email us with "Account Deletion Request" in the subject line.

Request a copy of your data, update your information, or exercise privacy rights under applicable laws, email us at grwnded@primelegacybrand.com. We will respond within 45 days.

We process all requests in accordance with applicable privacy laws, our Privacy Policy, and our Consumer Health Data Privacy Policy.

4. Wellness Disclaimer

ARAVEY provides tools for mindfulness, grounding, and personal development.

ARAVEY is not a substitute for professional mental health care, medical treatment, or crisis intervention.

If you are experiencing emotional distress, mental health concerns, or an emergency, please contact:

  • A licensed mental health professional
  • Local emergency services
  • The Suicide and Crisis Lifeline, call or text 988 in the United States
  • A crisis hotline available in your region

5. Reporting Issues

Please email us if you encounter:

  • Bugs or errors
  • Security concerns
  • Problems with app functionality
  • Concerns about anything you've seen in the app or in our social media communities

6. Safety and Security

We take user safety seriously. If you believe your account has been compromised or you notice suspicious activity, contact us immediately.

We may request additional information to verify your identity before making account changes.

7. Limitations of Support

While we strive to assist with all issues, we may not be able to:

  • Recover deleted data
  • Provide support for modified or unauthorized versions of the app
  • Offer medical, legal, or therapeutic advice
  • Guarantee resolution timelines for complex technical issues

8. Updates to This Page

We may update this Support page as needed. Continued use of the ARAVEY App indicates acceptance of any updates.